Privacy Policy

We are committed to safeguarding the privacy of our customers and website visitors. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this site is subject to this Privacy Policy.

About The Data We Collect

Below we detail the data we collect about you, the purposes for which we process this data and the legal basis of the processing.

Transaction Data – We may process information relating to transactions which may include but not limited to; name, address, telephone number and card details. The transition details may be processed for the purposes of fulfilling an order. The legal basis for processing is contractual.

Enquiry/Correspondence Data – We may process information contained in any enquiry you submit to us. This data may be processed for the purposes of selling relevant goods and/or services to you. The legal basis for this processing is consent.

Notification Data – We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

Our website uses cookies to obtain data relating to your visit to our website. For more information about this, please see our cookies policy.

We may disclose information, including personally identifiable information, to comply with any applicable law, regulation, insurance, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.

We will never share your information with third parties (other than those noted in this privacy policy), nor will we send you our own promotional e-mails without your prior consent via our subscription/checkout forms. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions. 

If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on the Site.

How Your Data Is Stored

Personal Information that you provide to us via our website will not be downloaded or stored away from our website provider (Square Space*) other than a dispatch note to fulfil your order. The copy of the dispatch note used to fulfil your order will be sent along with your order.

Paws & Hounds will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. 
We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored and treated securely and in accordance with this Privacy Policy and General Data Protection Regulation (GDPR) (EU) 2016/679.

* Square Space Privacy Policy

** Square Space Data Processing Addendum

Payment Service Provides

Financial transactions are handled by our payment service providers, Etsy, Not on The High Street, PayPal and Stripe.

Information you provided during checkout will be shared for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

You can find information about the payment services providers privacy policies and practices at.


Not on The High Street:




By using Paws & Hounds website and providing us with your personal information, you are accepting the privacy practices described in this policy. We may update our Privacy Policy from time to time. Please check back here occasionally. Updates to our Privacy Policy that would affect how we treat your personal information   will not apply to information collected before we made the update, unless we first obtain your consent.

Contact Us

If you have any enquiries or concerns about our privacy practices please contact us via email can also write to us at Paws & Hounds, 9 Smithy Close, Saughall, Chester, CH1 6ED